Outdoors RV Rentals

To book our RV Rentals, a non-refundable booking deposit is required at the time of booking and a $25 reservation fee. Once we receive your booking request, it may take up to 12 hours for us to confirm your booking via email. A prep fee is automatically included in every reservation when quoted or confirmed. If the pick up timeslot you have requested is not available, we will schedule the closest available pick up time for your rental. 

Payments are accepted in USD and can be made on a Visa, MasterCard, Discover, or American Express only. Our primary payment processor we use is Stripe as it is the only one that we can do a credit card authorization online for the rental deposit.  The security deposit must go on a credit card that matches the name on the primary driver’s driving license. We can also process payments through Square Payments at our location.

A security deposit is held on the primary driver’s credit card at the same time that we charge the rental balance. (Information on this is emailed when your booking is confirmed.) This transaction is set up as an authorization hold (not a charge). We release your security deposit after we inspect your returned vehicle. Returning rentals must be deemed undamaged, with a clean interior & exterior, all equipment must be returned and in the same condition, septic tanks empty and propane full as it was sent out, with no dog hair or smoke smells, and with a full tank of gas.

It can take approximately a week for the security deposit to be made available by your bank.

Outdoors RV Rentals may accept a debit card from another country such as Canada for the security deposit with proof of liability insurance that covers a vehicle (or if you are taking our Supplemental Liability Insurance). Please contact us for further information and approval before using a debit card.

Security Deposits are applicable as follows:

$1000 for all campervans and cars except the 4x4 Ford transit van which is $2500.

$1500 for all Class C RV rentals.

2025 Closed for Monday pickups on May 26, July 9, September 1

Pick ups can be scheduled every 15 minutes between 10am and 3.00pm, Mon-Fri. Hours may be shorter on days before and after a major holiday and out of hour fees may apply to pick ups and drop-offs scheduled for those days. 

Your pick up and drop off times are chosen by you at the time of booking and are shown on your rental agreement. We reserve the right to adjust pick up times according to availability. A rental day is defined as a 24hour period. If you pick up your van at 3pm on your first rental day, then it is due back at 3pm on your last rental day. 

Vehicles returned late will be assessed a fee. Returns less than 1 hour late will be charged an additional 1/2 night. Returns more than 1 hour late will be charged an additional night. Returns more than 3 hours late will be subject to additional late fees at a rate of $100/hour.

All drivers must be present at pick up in case we need to cite your driver’s licenses. Either driver who doesn’t show up for pick up will be removed from the rental agreement as a legal driver and a $30 change fee will be applied.

Returns are allowed 24/7, but you must drop off at your scheduled return time or you may be charged an additional day’s rental. There are out of hour fees to drop off outside our regular business hours, but our daily rates are charged on a 24-hour cycle, beginning at your scheduled pick up time which is listed in your reservation and rental documents.

*No refunds are given for late pickups or early return of vehicles and we cannot automatically extend your drop off time if you pick up late. This includes if we have to delay your pick up because we weren’t able to charge your card for the rental balance or hold the security deposit along with insurance verification. We have planned on you picking up and dropping off as scheduled.

After-hours Pick ups & drop offs

We are offering after-hours pick ups Mon-Sun. We do not offer pick ups on holidays. The charge for after-hours pick ups is $100. If you are scheduled to pick up during regular hours, but you arrive after 3pm, our reservation system will add the after-hours charge automatically to your booking

We allow 4 drivers to be added to our Outdoors RV rental agreement and there is no fee for the main driver. Drivers must provide a full & unexpired driver’s license that is valid for the duration of the rental period. Drivers must be at least 25 years of age and have had a full motor vehicle driver’s license for at least one year.

All USA drivers must provide contact information and have car insurance and the insurance information be provided so we can verify your identity and driving record history.

For foreign drivers: We will need to see your passport. (We cannot accept a passport card.) If the driver’s license is not in the English language an International Driving Permit (IDP) or a certified English translation is required along with your driver’s license. 

All International drivers will be required to avail of RV Rental Insurance provided by Wheelbase Insurance. 

Renter Cancellation Policy:

A full refund will be granted, minus the processing fee and applicable taxes if:

• The booking request is less than seven (30) days before the reservation start date and is canceled by the renter within two (2) hours of booking.
• The booking request is more than seven (30) days before the reservation start date and is canceled by the renter within 24 hours of booking.

NO REFUNDS are issued if the trip is canceled within 30 days of the scheduled rental unless booked and canceled within 2 hours.

If the reservation is canceled more than 90 days before the rental:

• Insurance is refunded
• Booking total is refunded
• Reservation and processing fees are not refunded
• Additional driver fees are not refunded, if applicable

If the reservation is canceled more than 60 days before the rental:

• Insurance is refunded
• 50% of the booking total is refunded
• Booking total is not refunded
• Reservation and processing fees are not refunded
• Additional driver fees are not refunded, if applicable

If the reservation is canceled more than 30 days before the rental:

• Insurance is refunded
• 25% of the booking total is refunded
• Booking total is not refunded
• Reservation and processing fees are not refunded
• Additional driver fees are not refunded, if applicable

Cancellations initiated by Outdoors RV Rentals will result in a full refund to the renter.

If you feel there is a possibility of cancellation, we suggest purchasing Travel Insurance from a third-party provider. Travel insurance can provide you coverage for medical expenses, trip cancellation/interruption, baggage damage, medical evaluation, and much more. It can provide coverage for airfare, campground reservations, or any advance payments you make with tours or activities. The cost is very reasonable and gives you peace of mind when traveling.